GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION

Table of Contents

  1. Scope
  2. Conclusion of the contract
  3. Right of withdrawal
  4. Prices and terms of payment
  5. Delivery and shipping conditions
  6. Retention of title
  7. Liability for defects (warranty)
  8. Redemption of campaign vouchers
  9. Redeeming gift vouchers
  10. Applicable Law
  11. Place of jurisdiction
  12. Alternative dispute resolution
  13. Voucher conditions

 

    1) Scope

    The following terms and conditions apply to all orders via our online shop.

    1.1 These general terms and conditions (hereinafter GTC) of Smilodox GmbH & Co. KG (hereinafter seller) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "customer") with the seller with regard to the seller in his Complete the goods displayed in the online shop. The inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.

    1.2 These terms and conditions apply accordingly to contracts for the delivery of vouchers, unless otherwise expressly stipulated.

    1.3 A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

    2) Conclusion of the contract

    2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to submit a binding offer by the customer.

    2.2 The customer can submit the offer using the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer for the goods in the shopping cart by clicking the button that concludes the ordering process. The customer can also submit the offer to the seller by phone, email or online contact form.

    2.3 The seller can accept the customer's offer within five days,

    by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or

    by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

    by asking the customer to pay after placing his order.

    If there are several of the aforementioned alternatives, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the offer is sent by the customer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer, with the result that the customer is no longer bound by his declaration of intent.

    2.4 If the payment method "PayPal Express" is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua / useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax- full. If the customer selects "PayPal Express" as the payment method during the online ordering process, he also issues a payment order to PayPal by clicking the button that concludes the ordering process. In this case, the seller already declares the acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that concludes the order process.

    2.5 If the payment method Amazon Payments is selected, the payment will be processed by the payment service provider Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe user agreement, available at https: // payments .amazon.de / help / 201751590. If the customer selects “Amazon Payments” as the payment method during the online ordering process, he also issues a payment order to Amazon by clicking the button that concludes the ordering process. In this case, the seller already declares the acceptance of the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that concludes the order process.

    2.6 The contract text is saved by the seller after the contract is concluded and sent to the customer in text form (e.g. e-mail, fax or letter) together with the present terms and conditions after the order has been placed. Any further provision of the contract text by the seller does not take place.

    2.7 Before the binding submission of the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the representation on the screen is enlarged. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he clicks the button that concludes the ordering process.

    2.8 Only the German language is available for the conclusion of the contract.

    2.9 Order processing and contact are usually carried out by email and automated order processing. The customer must ensure that the e-mail address provided by him for processing the order is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

    3) Right of withdrawal
    3.1 Consumers generally have a right of withdrawal.

    3.2 More detailed information on the right of cancellation can be found in the seller's cancellation policy.

    4) Prices and terms of payment
    4.1 Unless otherwise stated in the seller's product description, the prices given are total prices that include statutory sales tax. Any additional delivery and shipping costs that may arise are specified separately in the respective product description.

    4.2 In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in relation to the money transfer if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

    4.3 The payment option (s) will be communicated to the customer in the seller's online shop.

    4.4 If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

    4.5 When paying using one of the payment methods offered by PayPal, payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: PayPal), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement -full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

    5) Delivery and shipping conditions
    5.1 The delivery of goods takes place on the dispatch route to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive. Deviating from this, when choosing the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.

    5.2 If the transport company sends the goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the offered service, unless the seller gave him the opportunity had announced the service a reasonable time in advance.

    5.3 Collection by the customer is not possible for logistical reasons.

    5.4 Vouchers are given to the customer as follows:

    by download

    by email

    6) Retention of title

    If the seller makes an advance payment, he retains ownership of the delivered goods until the purchase price owed has been paid in full.

    7) Liability for defects (warranty)

    7.1 If the purchased item is defective, the provisions of statutory liability for defects apply.

    7.2 The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller thereof. If the customer does not comply, this has no effect on his statutory or contractual claims for defects.

    8) Redemption of campaign vouchers

    8.1 Vouchers that are issued free of charge by the seller as part of promotions with a certain period of validity and that cannot be purchased by the customer (hereinafter promotional vouchers) can only be redeemed in the seller's online shop and only within the specified period.

    8.2 Individual products can be excluded from the voucher campaign, provided that a corresponding restriction results from the content of the campaign voucher.

    8.3 Promotion vouchers can only be redeemed before the order process has been completed. Subsequent billing is not possible.

    8.4 Only one campaign voucher can be redeemed per order.

    8.5 The value of the goods must be at least equal to the amount of the campaign voucher. Any remaining credit will not be refunded by the seller.

    8.6 If the value of the campaign voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

    8.7 The credit of a campaign voucher is neither paid out in cash nor is interest paid.

    8.8 The campaign voucher will not be refunded if the customer returns the goods paid for in whole or in part with the campaign voucher within the scope of his statutory right of withdrawal.

    8.9 The campaign voucher is transferable. The seller can, with discharging effect, make payments to the respective owner who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of authorization of the respective owner.

    9) Redeeming gift vouchers

    9.1 Vouchers that can be purchased via the seller's online shop (hereinafter gift vouchers) can only be redeemed in the seller's online shop, unless otherwise stated in the voucher.

    9.2 Gift vouchers and the remaining balance of gift vouchers can be redeemed by the end of the third year following the year in which the voucher was purchased. Remaining credit will be credited to the customer until the expiry date.

    9.3 Gift vouchers can only be redeemed before the order process has been completed. Subsequent billing is not possible.

    9.4 Only one gift voucher can be redeemed per order.

    9.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.

    9.6 If the value of the gift voucher is insufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

    9.7 The balance of a gift voucher is neither paid out in cash nor is interest paid.

    9.8 The gift voucher is transferable. The seller can, with a discharging effect, make payments to the respective owner who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of authorization of the respective owner.

    9.9 Free product: A free product is added free of charge from a specified minimum order value; if the return is less than the minimum order value, the purchase price of the free product will be invoiced.

    10) Applicable Law

    The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding the laws on the international purchase of movable goods. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

    10.1 Newsletter entry. If you sign up for our newsletter, the data (email address) can also be used for Neosupps.

    11) Place of jurisdiction

    If the customer acts as a merchant, legal entity under public law or public law special fund based in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the business location of the seller. If the customer is based outside the territory of the Federal Republic of Germany, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract, if the contract or claims from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is always entitled to call the court at the customer's registered office.

    12) Alternative dispute resolution

    12.1 The EU Commission provides a platform for online dispute resolution under the following link: http://ec.europa.eu/consumers/odr

    This platform serves as a point of contact for the out-of-court settlement of disputes arising from online sales or service contracts in which a consumer is involved.

    12.2 The seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

    13) Voucher conditions

    Our terms and conditions (see below) and data protection provisions apply to the purchase of vouchers. In addition, the following voucher conditions apply:

    1. Subject

    The Smilodox voucher can be used in accordance with these conditions for purchases on the website www.smilodox.com. The voucher will be sent by email in the form of a code after receipt of payment. The voucher can be given to third parties. In this case one undertakes not to use the voucher code any more or to reveal it to third parties.

    2. Competition voucher conditions

    If a value amount is raffled off in a competition, it will only be given out in the form of a voucher. There is no cash payment for this monetary value.

    3. Redeem the voucher

    The voucher can be used to purchase the products sold through the Smilodox service. The value of the voucher is deducted from the invoice amount. Only one voucher can be redeemed per order

    4. Remaining credit

    If the voucher value exceeds the invoice amount, any remaining credit will be retained and can be redeemed for the remaining amount by requesting a new voucher. A cash payment of the (remaining) value of the voucher is excluded.

    5. Validity

    Vouchers must be redeemed at the latest by the end of the second year after the voucher code has been transmitted; thereafter they lose their validity.

    6. Liability

    The voucher code is kept secret and only communicated to the person who receives the voucher as a gift. Smilodox GmbH & Co. KG assumes no liability for the loss, theft or misuse or the delayed transmission (e.g. due to technical difficulties) of the voucher code.