For this Final Summer Sale, we are perfectly prepared, and you can look forward to many new products, a huge restock, and great highlights!

As with last year's big Summer Sale, we also expect a huge number of orders this time.

While we have reorganized – primarily for the Summer Sale – we want to be completely open with you and announce here that due to the high volume of orders during the sale, delivery times will be 4 to 8 days. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure our servers can handle the rush. If this is still not possible, please don't be angry, but try again in an hour.

Please note that we only operate from Monday - Friday and orders are not processed on weekends. Therefore, both shipping and response times may be delayed. Our support can also be reached by phone at 040 88167933 from Mon. - Fri. between 10 AM and 5 PM.

Since we process many thousands of orders every day, a few questions naturally arise. Please refrain from writing to our employees via social media, but check our FAQ in the link below and use the contact form provided there if you need further assistance. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that due to the volume of orders, there may be shipping delays. We ask for your understanding that we cannot meet our usual delivery times of 2 to 4 days, but that it will take approximately 4 to 8 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages daily.

We are already doing our best to ensure that orders can be shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wish list beforehand, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to get all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will, of course, be permanently assigned to you as soon as payment is confirmed.

On the one hand, it can happen that returns arrive during the sale, and on the other hand, we also take the liberty of restocking products that were quickly sold out.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first few hours of the sale.

If there is no email there, we ask you to also check your spam folder.

Once the order is packed, no changes can be made. This includes the ability to change your delivery address, add to your order, remove an item, or change the size. At this stage, the order also cannot be canceled. If orders have been placed consecutively, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone in your environment placed their order after you but received their package first, please don't worry.

To ensure smooth operations in the warehouse, packages are not packed chronologically, but systematically. As soon as an order is ready for shipment, you will receive a shipping confirmation.

Unfortunately, an item from your order was out of stock, so we have refunded the amount to you. Please check your emails.

Of course, during the big sale, you can exchange products that don't fit or you don't like as usual! You can register your return here: https://smilodox.com/retoure

If you wish to return an item, please follow these steps:

1) On the return form, note with the appropriate number whether you would like a refund or an exchange.

2) Pack the items, ideally in the appropriate packaging, and include the return form.

3) Simply create a shipping label in our returns portal at https://smilodox.com/retoure

4) Please keep the tracking number of your return for any inquiries in case of delay or loss.

Return label: In case of a return, €5 will be deducted from your refund for the return shipping costs.

Note: If your order is split into multiple packages and you received a package from Amazon, please return these items according to the instructions above.

Note on exchanges: We will, of course, cover the costs for the renewed shipment to you. Should the desired exchange item not be available, we reserve the right to refund the purchase amount.

If no indication of an exchange is found in the return, the purchase amount will also be refunded.

You do not need a customer account for a return.

Due to high demand, the number of returns is also increasing. This can also lead to delays. As soon as the return has arrived, you will receive a confirmation email. Once the return has been processed, you will receive an email with the credit note attached. If an exchange was chosen for the order, you will receive another shipping confirmation after dispatch.