We are well prepared for this Black Friday Sale, with many new products, a huge restock and great highlights awaiting you!

As with last year's big Black Sale, we are also expecting a huge number of orders this time.

Although we have reorganized – specifically for the Black Friday Sale – we want to be completely open with you and announce now that due to the high volume of orders, delivery times during the sale will be 8 to 12 days. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure our servers withstand the onslaught. If this is still not possible, please don't be angry, but try again in an hour.

Please note that we only work from Monday - Friday and orders are not processed further on weekends. Therefore, both shipping and a response may be delayed. Our support can also be reached by phone at 040 88167933 from Mon. - Fri. between 10 AM and 5 PM.

As we process many thousands of orders every day, a few questions naturally accumulate. Please refrain from writing to our employees via social media, but check our FAQ in the link below and use the contact form listed there if you need further assistance. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that due to the volume of orders, there may be delays in shipping. We therefore ask for your understanding that we cannot meet our usual delivery times of 2 to 4 days, but that it will take approximately 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages daily.

We are already doing our best to ensure that orders are shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wishlist in advance, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to get all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will of course be allocated to you immediately as soon as payment is confirmed.

On the one hand, it can happen that returns arrive again during the sale, on the other hand, we also take the liberty to restock products that were quickly sold out.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first hours of the sale.

If there is no email there, please also check your spam folder.

Once the order is packed, no changes can be made. This includes the ability to change your delivery address, add to your order, remove an item, or change the size. In this status, the order can no longer be canceled. If orders have been placed successively, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone in your circle placed the order after you but received the package first, please don't worry.

To ensure a smooth process in the warehouse, packages are not packed chronologically, but systematically. As soon as an order is ready for shipping, you will receive a shipping confirmation.