We have prepared thoroughly for this Black Friday Sale, and you can once again expect many new products, a huge restock, and great highlights!

As with last year's big Black Sale, we are also expecting a huge number of orders this time.

Although we have reorganized – specifically for the Black Friday Sale – we want to be completely open with you and announce here that due to the high volume of orders, delivery times during the sale will be 8 to 12 days. We hope for your understanding.

As you can imagine, we are doing everything humanly possible to ensure that our servers can withstand the rush. However, if this is not possible, please don't be angry, but try again in an hour.

Please note that we only work Monday - Friday and orders are not processed on weekends. Therefore, both shipping and a response may be delayed. Our support can also be reached by phone at 040 88167933 from Monday - Friday between 10 AM and 5 PM.

As we process many thousands of orders every day, a few questions naturally accumulate. Please refrain from writing to our employees via social media, but rather check our FAQ at the link below and use the contact form provided there if you have further needs. Link: https://smilodox.com/pages/hilfe-kontakt

Yes, the warehouses are full.

Nevertheless, as every year, the bestsellers will be completely sold out in a short time.

So be quick and order your favorite items.

Please note that due to the volume of orders, shipping delays may occur. We therefore ask for your understanding that we cannot adhere to our usual delivery times of 2 to 4 days, but that it will take approx. 8 to 12 days. The health of our employees and the employees of the shipping service providers is our top priority!

Your order has already been processed and packed. Next, it will be handed over to DHL.

Due to the high volume, DHL unfortunately cannot pick up all packages every day.

We are already doing our best to ensure that orders are shipped as quickly as possible.

Unfortunately, you cannot reserve products in advance. However, you can create your wish list beforehand, which you can then add to your shopping cart with one click when the sale starts. This saves you time and gives you the chance to get all your favorite products.

Unfortunately, adding an item to your shopping cart does not reserve that item for you.

However, the items will naturally be firmly allocated to you as soon as payment is confirmed.

On the one hand, it can happen that returns arrive during the sale, and on the other hand, we also take the liberty of restocking products that sold out quickly.

Please check your inbox for an order confirmation email. Please note that there may be a delay in receiving this email if you are quick and order within the first hours of the sale.

If you don't find an email there, please also check your spam folder.

Once the order is being packed, no changes can be made. This includes the ability to change your shipping address, add to your order, remove an item, or change the size. At this stage, the order cannot be canceled either. If orders have been placed successively, it is not possible to combine them.

In urgent cases, please contact support and they will check if a change can still be made.

If someone you know placed an order after you, but received their package first, please don't worry.

To ensure a smooth process in the warehouse, packages are not packed chronologically, but systematically. As soon as an order is ready for shipment, you will receive a shipping confirmation.

Unfortunately, an item from your order was out of stock, which is why we have refunded you the amount. Please check your emails.

Of course, you can still exchange products that don't fit or you don't like during the big sale! You can register your return here https://smilodox.com/retoure

If you want to return an item, please follow these steps:

1) On the return form, note whether you want a refund or an exchange, with the corresponding number.

2) Ideally, pack the items in the appropriate packaging and include the return form.

3) Please apply sufficient postage to the package and send it to the following address:

Smilodox Retourenservice

FineCom Logistics

Zur Painten 999

94529 Aicha vorm Wald

If you used PayPal as your payment method, the return label is free for you, see here: www.paypal.de/retouren

4) Please keep the tracking number of your return for any inquiries in case of delay or loss.

Return label: In case of a return, €4 will be deducted from your refund for the return shipping costs. You can easily create a shipping label in our return portal at https://smilodox.com/retoure

Note: If your order is split into multiple packages and you received a package from Amazon, please also return these items according to the instructions above.

Note for exchanges: We will, of course, cover the costs for re-shipping to you. If the desired exchange item is not available, we reserve the right to refund your purchase amount.

If no indication of an exchange is found in the return, the purchase amount will also be refunded.

You do not need a customer account for a return.

Due to high volume, the number of returns also increases. This can lead to delays. As soon as the return has arrived, you will receive a confirmation email. Once the return has been processed, you will receive an email with the credit note attached. If an exchange was selected with the order, you will receive a shipping confirmation again after dispatch.